Description

Hinge is looking for a Customer Support Specialist to help our users navigate the dating world. You will be the voice of Hinge, answering questions and resolving issues to ensure a positive user experience.

Responsibilities

Respond to user inquiries via email/chat
Troubleshoot technical issues
Provide feedback to the product team
Maintain high CSAT scores

Requirements

Excellent communication skills
Empathetic personality
Ability to handle high-volume tickets
Experience with Zendesk preferred

Benefits

Fully remote work
Flexible hours
Supportive team
Growth opportunities