About This Role
As a Mid-Level Support Engineer at Apple, you will serve as the point of escalation for complex technical issues. You will work closely with engineering teams to identify bugs and improve product reliability for enterprise clients.
Responsibilities
- Escalate and resolve tier 2/3 tickets
- Collaborate with product engineering
- Write technical documentation
- Mentorship of junior advisors
Requirements
- 3+ years in technical support
- Deep knowledge of macOS/iOS
- Experience with enterprise MDM
- Strong analytical skills
Benefits
- Comprehensive health plans
- Apple stock options
- Remote work flexibility
- Employee discounts
Frequently Asked Questions
How do I apply?
Click the Go to Application button. We'll take you directly to Apple's official careers portal. No account required on JOBINOCULARS.
What's the salary?
This Support Engineer position pays $80,000 - $110,000 per year.
What experience do I need?
This is an Mid-level position. Some prior experience in a related field is expected.