About This Role
As a Senior Escalation Manager, you will take ownership of critical, high-impact incidents for Google's top enterprise customers. You will orchestrate cross-functional teams to restore services and prevent future outages.
Responsibilities
- Manage critical severity customer incidents
- Lead cross-functional war rooms
- Deliver root cause analysis (RCA) reports
- Drive process improvements in support operations
Requirements
- 7+ years in enterprise support or incident management
- Strong crisis management skills
- Deep technical knowledge of cloud infrastructure
- Excellent executive communication
Benefits
- Google scale compensation
- Fully remote
- Generous equity grants
- Industry-leading health benefits
Frequently Asked Questions
How do I apply?
Click the Go to Application button. We'll take you directly to Google's official careers portal. No account required on JOBINOCULARS.
What's the salary?
This Senior Escalation Manager position pays $160,000 - $210,000 per year.
What experience do I need?
This is an Senior-level position. Some prior experience in a related field is expected.